---
title: No models are available for your account
type: troubleshooting
section: ai-studio
summary: When AI Studio offers no model, or refuses the one you chose, the cause is your Account's model policy, your plan, or the model's own limits.
applies_to:
  clients: [web]
sources:
  - evolve-front-end/app/[lng]/studio/components/Chat/ChatInput.tsx
  - evolve-front-end/app/[lng]/studio/components/ModelSelectorV2.tsx
  - evolve-front-end/app/[lng]/studio/context/StreamContext.tsx
  - evolve-front-end/app/[lng]/studio/components/Stream/Conversation.tsx
  - evolve-front-end/app/i18n/locales/en/powerflow.json
verified:
  at: 2026-09-04
  env: code
  by: content-lane-ai-studio
ttl_days: 45
related: [ai-studio/choose-a-model, ai-studio/cost-and-usage, ai-studio/response-cut-off]
---

**No models are available for your account** under the message box means your Account allows you no model at all. Nothing can be sent until that changes. Ask your Account administrator to grant you model access.

Reload the page first: the message also appears while the model list is empty after a failed load.

## Select model, and the picker is empty

Same cause. The model list arrived empty. Reload the page, and if it persists, ask your Account administrator which models your role is allowed.

## The model I want is not in the picker

Models are listed per Account. A model missing from every group is not allowed to you, whatever anyone else can see. Ask your Account administrator.

Models also come and go as providers retire them. A model you used last month may no longer exist.

## Max token limit reached

Where this appears with **You have reached the token limit included in your current plan**, the model you chose has no price recorded against what pays for your requests. Choose a different model, or see [What your requests cost](/help/ai-studio/cost-and-usage).

This message is not about the length of the thread. For that, see [Token limits in a thread](/help/ai-studio/token-limits).

## This request is not included in your account's current plan.

Your plan does not cover this request. The message asks you to contact your administrator to review the subscription.

## You have no remaining usage balance.

The balance that pays for your requests is used up. The message asks you to contact Evolve Support to top up the account. **Plans** in the sidebar shows which limit is stopping you.

## Image mode is temporarily unavailable. Please try again later.

No image model is available to your Account. Turn **Image** off to carry on with text replies. See [Generate an image or a video](/help/ai-studio/generate-images-and-videos).

## Related

- [Choose a model](/help/ai-studio/choose-a-model) — how the picker is grouped and how your default is kept.
- [A reply stopped before it finished](/help/ai-studio/response-cut-off) — when the model does accept the message but the reply ends part way.
- [What your requests cost](/help/ai-studio/cost-and-usage) — which limit is refusing the request.
- Models are granted per Account, so the list changes when you switch Account. Check which one you are in.