---
title: Read a learner's support instructions in your class
type: how-to
section: education
summary: In a class roster, a learner's Support marker opens the instructions shared with you for them, and Report a problem reaches the office.
applies_to:
  clients: [web]
sources:
  - evolve-front-end/components/education/support/section-support.tsx
  - evolve-front-end/components/education/section-roster.tsx
  - evolve-front-end/app/i18n/locales/en/education-support.json
verified:
  at: 2026-10-10
  env: code
  by: lane-12d
ttl_days: 45
related: [education/find-your-way, education/see-your-adjustments]
---

A learner whose adjustments are shared with your class has a Support marker in the class roster. It opens their **Support instructions**.

1. Select **My Teaching** in the navigation, then the class.
2. Open **Roster**.
3. Select the learner's marker: **Support · New**, **Support · Updated** or **Support**.
4. Read the instructions under **Support instructions**.

A marker reads **Support · New** or **Support · Updated** until you open the instructions it points to. The instructions show what the office approved, the timing where there is one, and the last day they apply.

## Report a problem

When you can't provide an instruction:

1. Select **Report a problem**.
2. When the learner has more than one instruction, choose the **Instruction**.
3. Describe it under **What went wrong?**.
4. Select **Send to the Support office**.

The office's answer appears under **Your problem reports**.

## If it did not work

- **This instruction changed. Reload the page to see the current version.**: reload the page and send it again.
- **Support instructions are unavailable right now.**: try again later.
- **Support instructions can't be shown for this learner right now. Contact the Support office.**: contact the office.