---
title: Notifications are not arriving
type: troubleshooting
section: spaces
summary: Check the conversation's own level and mute state, then your account default, then the browser's permission for this site.
applies_to:
  clients: [web]
sources:
  - evolve-front-end/components/team-chat/page-nav/use-room-row-actions.ts
  - evolve-front-end/components/team-chat/notification-preferences/team-chat-global-notification-settings.tsx
  - evolve-front-end/components/team-chat/chrome/team-chat-browser-push-prompt.tsx
  - evolve-front-end/app/i18n/locales/en/team-chat.json
verified:
  at: 2026-09-04
  env: code
  by: content-lane-spaces
ttl_days: 45
related: [spaces/notifications-and-mute, spaces/unread-and-mentions, spaces/mention-someone]
aliases: [team-chat/no-notifications, spaces/notifications-missing]
---

Three settings decide whether a message notifies you, and the most specific one wins: a thread overrides its channel, and a channel overrides your account default. Check them from the most specific down, then check the browser.

## The row says Muted

The conversation is muted. Its unread count is suppressed and it is left out of the **Unread** view; the row may also read **Muted; excluded from roll-up**. Open the row's context menu, open **Muted**, and choose **Unmute**.

Muting never suppresses a mention of you by name, so if the row shows a number the mention did arrive.

## The row says Notifications off

The conversation's own level is **Nothing**. Open **Notifications** on the row and choose **All messages**, **Mentions**, or **Use default ({{level}})**.

## Only mentions arrive

Either the conversation is set to **Mentions**, or your account default is and the conversation is on **Use default ({{level}})**. Change whichever one applies. The account default is in **Spaces settings** under **Notifications**.

## Nothing arrives in any conversation

Your account default is **Nothing**: **Do not notify me by default.** Open **Spaces settings**, and under **Notifications** choose **All messages** or **Mentions**.

## Browser notifications are blocked

Full text: **Allow notifications for this site in your browser settings, then try again.**

The browser refused the permission. Allow notifications for the site in the browser's own settings, then choose **Try again**.

## Browser notifications are unavailable

Full text: **We could not enable browser notifications. Check your connection and try again.**

Registration failed rather than being refused. Choose **Try again**.

## The prompt never came back

**Stay up to date** is offered once. Choosing **Not now** dismisses it and it does not return on its own, so browser notifications stay off even though everything inside Spaces is set correctly.

## Nothing from one particular person

You blocked them. **Messages from {{name}} will be hidden, and notifications from them will be suppressed. You can unblock them at any time in Profile settings under Blocked people.** Unblock them in **Spaces settings** under **Blocked people**.

## Nothing when you were named in a large channel

A mention reaches at most 50 members of a conversation. Above that, some named people are not notified. Ask the sender to name you directly rather than using a group mention.

## We couldn't load notification preferences. Try again.

The settings could not be read, so what you see may not be what is stored. Choose **Retry** before changing anything.

## Related

- [Notifications and mute](/help/spaces/notifications-and-mute)
- [Unread and Mentions](/help/spaces/unread-and-mentions)
- [Mention someone or a role](/help/spaces/mention-someone)