---
title: Get help and report a problem
type: how-to
section: system
summary: Open Help from the footer or your account menu; send a report with Give feedback or Send feedback, or email evolve@unic.ac.cy.
applies_to:
  clients: [web]
sources:
  - evolve-front-end/app/[lng]/components/Footer.tsx
  - evolve-front-end/app/[lng]/components/UserAvatar.tsx
  - evolve-front-end/app/[lng]/support/page.tsx
  - evolve-front-end/lib/support-links.ts
  - evolve-front-end/app/[lng]/providers.tsx
  - evolve-front-end/app/i18n/locales/en/footer.json
  - evolve-front-end/app/i18n/locales/en/user-avatar.json
verified:
  at: 2026-09-05
  env: code
  by: help-docs-lane
ttl_days: 45
aliases: [system/contact-us, system/contact-support]
---
Select **Help** in the page footer or in your account menu to open the help pages. To report a problem, select **Give feedback** in the footer or **Send feedback** in your account menu, describe what happened, and send it. For anything that needs a written follow-up, email evolve@unic.ac.cy.

## Where Help and feedback live

1. Page footer: **Help** opens the help pages. **Give feedback** opens the report form.
2. Account menu (select your avatar at the top right): **Help** opens the help pages. **Send feedback** opens the same report form.
3. Support page at `/support`: **Email support** (evolve@unic.ac.cy) and the report form under **Report a problem**.

The report form is not available inside Spaces, GEMI, Relationships, Ontology, and some administration pages. Open it from another page, or use email.

## What a report includes

1. What you write in the form.
2. The email address of your signed-in account, so support can reply to you.
3. Your session context, so support can find the right Account: your principal id, Account id and slug, role, and session id.

Do not paste passwords, access tokens, or other people's personal data into a report.

## Report a problem well

1. Say what you expected and what happened instead.
2. Copy any error text exactly as shown.
3. Name the Space, folder, file, or agent involved.
4. Say when it happened, with the date and time.

## If it did not work

- **Help** is missing from the footer: the footer is hidden on some full-screen pages; open your account menu instead.
- The report form does not open: you may be on a page where it is turned off (see above); use email.
- You need to reach a person: email evolve@unic.ac.cy.