Reset a forgotten password

Select Forgot password? on the sign-in page, enter your email address, then use the six-digit code from the email to set a new password. Evolve does not send a reset link.

Reset the password

1. On the sign-in page select Forgot password?, or open /en/forgot-password.
2. Under Reset password, type your address in Email address and select Send email.
3. The page moves to Check your email. Open the message and copy the six-digit code.
4. Type the code in Verification code.
5. Type the new password in Password and again in Confirm password. A checklist above the button marks each requirement as it is met.
6. Select Reset password.
7. On the Success panel select Back to sign in and sign in with the new password.

The password requirements

• Use 14 characters and more
• Mix uppercase and lowercase letters
• 1 number (0-9)
• 1 special character (-@#\S%^&*_-+=,.?/)
• The password must contain no spaces, and the two entries must match.

The confirmation message is deliberately the same whether or not an Account exists for the address: If an account exists for this email, we'll send password reset instructions.

If it did not work

• The verification code is invalid or has expired. Request a new code and try again. means the code is stale or mistyped. Select Resend now and use the newest message.
• Reset password stays unavailable until the code is exactly six characters, every requirement in the checklist is met, and both passwords match.
• An old reset link of the form /en/forgot-password/<token> now shows the panel Start password reset again and sends you back to the code flow. Request a new code.
• No email after a few minutes: check the spam folder, then select Resend now.