An app is missing
An app is absent because it is not available to your Account, not installed for your role, blocked by policy, or not released to production yet.
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- System settings
- Web
Check the Account and role in your avatar menu first. Most missing apps are missing because you are in a different Account from the one that has the app, or under a role that does not carry it.
Three independent checks decide whether an app opens, and all three must pass:
- Is the app available to this Account, and installed for you under the role you selected?
- Does policy permit this role in this Account to access the app?
- Does the specific page admit you?
Because the checks are independent, an app can be installed and still not open, and it can be permitted and still be absent from Launchpad because it is not installed.
The app is not in Launchpad or the App Store at all
The app is not made available to your Account, or it has not been released to production yet. New surfaces ship to production switched off for everyone except platform administrators, so an app you have read about may exist in the code and not on your Launchpad. An Account administrator can ask for the Account to be given the app.
The app is in the App Store but not in Launchpad
It is available but not installed for you. Select Install on its card; see Find and install apps.
"Spaces is not installed for this account. Install it below, then open it again."
The banner names the app you tried to open; Spaces stands in for it here. You followed a link into an app that is not installed for the membership you are using. Evolve sent you to the App Store with this banner. Install the named app from the grid, then open the link again.
"Spaces requires a plan before it can be opened."
The banner names the app you tried to open. The Account has no plan covering it. Ask an Account administrator. A plan never hides an app or removes it from Launchpad; it only blocks the launch.
"You don't have access to Spaces with your current role"
The page names the app you tried to open; Spaces stands in for it here. The app is live, but the Account and role you are using do not carry it, either because policy denies that role or because the app is not available to that Account. The page shows your current role and Account and offers Switch role or account, the same switcher as the avatar menu. Pick the Account or role that has the app and the page opens it. If you have only one role, ask an Account administrator to check the Account's availability and your role.
"You don't have access to this page with your current role"
The page itself refused you rather than the app. Your role does not carry the capability the page requires. A different role in the same Account may; Switch role or account on the page, or Switch account in the avatar menu, offers it when you have one.
"This page could not be found"
An app that has been retired, and an address that is not an app at all, produce the not-found page.
The app was there yesterday and is gone today
- You switched Account or role. Check the top of the avatar menu.
- Your role in the Account changed. An administrator can change a member's role from Account settings, section Users, with Change role.
- The app was uninstalled for your membership. Reinstall it from the App Store.
Still missing
- Reload once. When the platform cannot reach the catalogue the route is allowed to render, so a transient failure can produce an inconsistent view.
- Compare with someone in the same Account and the same role. If they can open it and you cannot, the difference is installation, which is per person.
- Collect the Account name, your role and the exact message, then see Help and support.
Related
Páginas relacionadas
- Find and install apps from the App Store — Open the App Store from the navbar, find the app, and select Install; installed apps then appear on Launchpad for the Account and role you are using.
- Switch between Accounts — Select your avatar, then Switch account, and pick the Account and role you want; the page reloads with that membership in effect.
- The Account administrator role — An Account administrator uses Account Admin to manage an Account's name, sign-in methods, members, roles, spending limits, and billing.
- Roles and what they grant — Your role is the second half of your Account membership. This is every role the interface names, and what a role does and does not decide.