An app is missing
An app is absent because it is not available to your Account, not installed for your role, blocked by policy, or not released to production yet.
- System settings
- Web
Verified on source code by content-lane-system. Next review by . Serving build 3abda6b56647, deployed .
Check the Account and role in your avatar menu first. Most missing apps are missing because you are in a different Account from the one that has the app, or under a role that does not carry it.
Three independent checks decide whether an app opens, and all three must pass:
- Is the app available to this Account, and installed for you under the role you selected?
- Does policy permit this role in this Account to access the app?
- Does the specific page admit you?
Because the checks are independent, an app can be installed and still not open, and it can be permitted and still be absent from Launchpad because it is not installed.
The app is not in Launchpad or the App Store at all
The app is not made available to your Account, or it has not been released to production yet. New surfaces ship to production switched off for everyone except platform administrators, so an app you have read about may exist in the code and not on your Launchpad. An Account administrator can ask for the Account to be given the app.
The app is in the App Store but not in Launchpad
It is available but not installed for you. Select Install on its card; see Find and install apps.
"Spaces is not installed for this account. Install it below, then open it again."
The banner names the app you tried to open; Spaces stands in for it here. You followed a link into an app that is not installed for the membership you are using. Evolve sent you to the App Store with this banner. Install the named app from the grid, then open the link again.
"Spaces requires a plan before it can be opened."
The banner names the app you tried to open. The Account has no plan covering it. Ask an Account administrator. A plan never hides an app or removes it from Launchpad; it only blocks the launch.
"This page could not be found"
A launch that policy denies, an app that is not available to your Account, and an app that has been retired all produce the same not-found page, deliberately. Switch to the Account that has the app; if you are already in it, ask an Account administrator to check the Account's availability and your role.
"You do not have permission to access this page"
The page itself refused you rather than the app. Your role does not carry the capability the page requires. A different role in the same Account may. Check whether Switch organization in the avatar menu offers you another role in this Account.
The app was there yesterday and is gone today
- You switched Account or role. Check the top of the avatar menu.
- Your role in the Account changed. An administrator can change a member's role from Account settings, section Users, with Change role.
- The app was uninstalled for your membership. Reinstall it from the App Store.
Still missing
- Reload once. When the platform cannot reach the catalogue the route is allowed to render, so a transient failure can produce an inconsistent view.
- Compare with someone in the same Account and the same role. If they can open it and you cannot, the difference is installation, which is per person.
- Collect the Account name, your role and the exact message, then see Help and support.
Related
Related pages
- Find and install apps from the App Store — Open the App Store from the navbar, find the app, and select Install; installed apps then appear on Launchpad for the Account and role you are using.
- Switch between Accounts — Select your avatar, then Switch organization, and pick the Account and role you want; the page reloads with that membership in effect.
- The Account administrator role — An Account administrator manages one Account from Account settings: its name and sign-in methods, its members and roles, its spending limits and its billing.
- Roles and what they grant — Your role is the second half of your Account membership. This is every role the interface names, and what a role does and does not decide.