Turn two-factor authentication on or off

Open Sign In & Security, find Multi Factor Authentication, and select Set up to pair an authenticator app or Disable to turn it off.

An authenticator app is the only second factor Evolve offers. There is no SMS option and there are no recovery codes, so keep access to the app you pair.

Turn it on

1. Select your avatar, then Settings, then Sign In & Security.
2. Under Multi Factor Authentication, the Authenticator App row reads Set up your account to receive auth code via a mobile application.
3. Select Set up. The dialog Enable two-factor Authenticator opens.
4. Scan the QR code with your authenticator app. If the app cannot read it, use the key printed under If your app does not recognize the QR code, type the following key:.
5. Type the six-digit code from the app in Type the 6-digit code here.
6. Select Continue.

The row then reads Authenticator app is enabled for this account. From the next sign-in, Evolve asks for a code in the Multi-factor Authentication dialog after your password.

Turn it off

1. Go back to Multi Factor Authentication on the same page.
2. Select Disable.

There is no confirmation step. The row returns to Set up.

When you cannot change it

The row shows a badge instead of a button in three cases:

• Required — your Account requires an authenticator app, and the status line reads Authenticator app setup is required before you can continue.
• Enabled with the line Authenticator app is enabled and required for this account. — it is on and you may not turn it off.
• Unavailable with the line Authenticator app is unavailable for this account. — the method is not offered for your Account.

If it did not work

• Invalid code in the dialog means the code was wrong or had already rotated. Wait for the app to show a new code and retype it.
• Continue stays unavailable until the code is exactly six digits.
• Unable to start two-factor setup. means the setup request failed. Reload the page and select Set up again.
• Unable to disable two-factor authentication. means the change was rejected. Check whether the row now reads Authenticator app is enabled and required for this account., which means your Account does not allow it to be turned off.