Notifications are not arriving
Check the conversation's own level and mute state, then your account default, then the browser's permission for this site.
- Spaces
- Web
Verified on source code by content-lane-spaces. Next review by . Serving build 3abda6b56647, deployed .
Three settings decide whether a message notifies you, and the most specific one wins: a thread overrides its channel, and a channel overrides your account default. Check them from the most specific down, then check the browser.
The row says Muted
The conversation is muted. Its unread count is suppressed and it is left out of the Unread view; the row may also read Muted; excluded from roll-up. Open the row's context menu, open Muted, and choose Unmute.
Muting never suppresses a mention of you by name, so if the row shows a number the mention did arrive.
The row says Notifications off
The conversation's own level is Nothing. Open Notifications on the row and choose All messages, Mentions, or Use default ({{level}}).
Only mentions arrive
Either the conversation is set to Mentions, or your account default is and the conversation is on Use default ({{level}}). Change whichever one applies. The account default is in Spaces settings under Notifications.
Nothing arrives in any conversation
Your account default is Nothing: Do not notify me by default. Open Spaces settings, and under Notifications choose All messages or Mentions.
Browser notifications are blocked
Full text: Allow notifications for this site in your browser settings, then try again.
The browser refused the permission. Allow notifications for the site in the browser's own settings, then choose Try again.
Browser notifications are unavailable
Full text: We could not enable browser notifications. Check your connection and try again.
Registration failed rather than being refused. Choose Try again.
The prompt never came back
Stay up to date is offered once. Choosing Not now dismisses it and it does not return on its own, so browser notifications stay off even though everything inside Spaces is set correctly.
Nothing from one particular person
You blocked them. Messages from {{name}} will be hidden, and notifications from them will be suppressed. You can unblock them at any time in Profile settings under Blocked people. Unblock them in Spaces settings under Blocked people.
Nothing when you were named in a large channel
A mention reaches at most 50 members of a conversation. Above that, some named people are not notified. Ask the sender to name you directly rather than using a group mention.
We couldn't load notification preferences. Try again.
The settings could not be read, so what you see may not be what is stored. Choose Retry before changing anything.
Related
Related pages
- Notifications and mute — Set what a single conversation notifies you about from its row menu, and set the default for everything in Spaces settings.
- Unread and Mentions — Unread counts conversations that need you; Mentions counts the individual mentions inside them. Both are per destination.
- Mention someone or a role — Type @ in the composer and pick a name; a resolved mention notifies that person even when the conversation is muted.